I. Definitions
1. For the purposes of this privacy policy, the following definitions apply:
1.1. Application – software enabling users to use the services offered by the service provider on PCs, computers, mobile devices, including telephones, tablets, etc.
1.2. Privacy Policy – this document containing information on the principles of collecting, storing, processing and using the User's Personal Data on the website and applications belonging to the administrator, available at the Internet address - https://vetapp.app/privacy-policy .
1.3. Regulations - Regulations of the website and mobile application Veterinary Application / VetApp.
1.4. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
1.5. Service - the internet service available at www.vetapp.app which contains content offered by the service provider, including software offered by the service provider.
1.6. Company / Service Provider / Administrator / Processor – Veterinary Application OÜ , an entrepreneur operating under Estonian law, registered at the address: Estonia, Tallinn, Lõõtsa tn 5, 11415, entered into the register of entrepreneurs under the number: 16570707.
1.7. Provision of services by electronic means - performance of a service provided without the simultaneous presence of the parties (remotely), by transmitting data at the individual request of the service recipient, sent and received using devices for electronic processing, including digital compression, and data storage, which is entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of 16 July 2004 - Telecommunications Law.
1.8. Agreement - an agreement concluded between the service provider and the service recipient for the provision of services by electronic means.
1. 9. Service - programs, functionalities and options offered and made available by the service provider within the Service and Application,
1.10. Service Recipient or User – a legal person or a natural person who is over 18 years of age, has full legal capacity and uses the Services via the Website or Application.
II. General Information
1. The personal data controller is the Company.
2. The provisions of the Act of 10 May 2008 on the Protection of Personal Data (Journal of Laws 2019.1781, i.e. of 2019.09.19) and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) shall apply in particular to the management of Users' personal data.
3. In order to obtain information on the protection of personal data applied by the Company, please contact the Personal Data Administrator in electronic form at the following e-mail address: info@vetapp.app
4. The VetApp service may contain links to other websites for which it is not responsible. Therefore, you should review the privacy policy of the website in question after visiting the website.
5. The terms of use of the Website and the applicable Privacy Policy are set out below.
III. User Data Collected by the Company
1. During the user's visit, so-called access logs are saved - anonymous information, e.g. time of visit, IP address, URL address, web browser used. During the user's visit, recordings of video consultations may also be saved for the purposes of verifying the quality of services provided and analyzing the correctness of the services provided. Starting to use the video consultation service is tantamount to giving consent to recording. Consent to recording is voluntary. In the event of not giving consent, the User may stop using the video consultation service .
2. The information is used to administer the website, diagnose problems with server operation and analyze possible security breaches, as well as for the purposes of analyzing the correctness of the services provided and quality control.
3. The information contained in the access logs is not disclosed to anyone other than persons authorized to manage the servers, and is not combined in any way with the personal data of the Users of the Service or Application.
4. Personal data is provided only optionally, except for the name, which the user should enter. Optional data in the case of the User are: surname, date of birth, telephone number, date of birth, country of residence, city of residence. The user's personal data is collected in order to enable the creation and maintenance of an account in the VetApp application. The first name is required, and the e-mail address becomes mandatory at the time of creating an account, in order to ensure communication related to the functioning of the account and the provision of important information regarding VetApp services. The data is collected and processed in order to send the User the results of diagnostics performed in electronic form, as well as for the purposes of settlement with the User. In addition, personal data can be processed in order to establish, shape the content of the contract, change the contract or terminate it. Optional data is collected only in cases in which the User has given consent to this and only in the cases indicated in the Regulations or as part of this Privacy Policy.
5. Personal data, i.e. name and surname, e-mail address, address of residence, telephone number and other data may be collected and processed in relation to consultants cooperating with the Service Provider or in relation to the Service Provider's contractors to the extent resulting from agreements concluded with them.
6. The legal basis for the processing of Users' personal data is the consent resulting from the commencement of use of the Website or Application.
7. The Company reserves that Users' personal data may also be collected and processed by payment operators, through which Users will be able to make payments, on the terms and conditions specified in detail by the payment operators. In particular, but not exclusively, this applies to the Stripe system available at - https://stripe.com. The Company will have access to data provided to payment operators by Users and will also be entitled to process them for the purposes of implementing the Agreement between the User and the Company.
IV. Cookies
1. The Company may implement the use of cookies . Cookies are text files that are saved on the user's computer or other device when using websites. These files serve to improve the operation of the Service by providing users with various functions provided by the website and identifying how users use the service. Cookies do not contain personal data.
2. In the event that the Company uses cookies , information on the use of cookies will be displayed during the first visit to the website . Acceptance of the above information by the User will mean that he or she consents to the use of cookies in accordance with the provisions of this Privacy Policy. The consent granted may be withdrawn at any time by changing the cookie settings in the web browser. Disabling cookies in any case may cause difficulties in using the website, as well as many other websites that use cookies .
3. Information collected using cookies may include in particular: the user's IP address, type of web browser used, language and type of operating system, internet service provider, information about the time and date of the visit and location.
V. User Rights
1. Personal data are processed in accordance with generally applicable provisions on the protection of personal data and this Privacy Policy for purposes related to the use of the Website or Application, as well as to the extent and for the purpose necessary to establish, shape the content of the contract, amend the contract or terminate it.
2. In connection with the processing of personal data, the User has the following rights:
2.1 the right to request access to the user's personal data, its rectification, deletion or restriction of processing,
2.2 the right to object to processing,
2.3 the right to data portability,
2.4 the right to withdraw previously granted consent to the processing of personal data for a specific purpose,
2.5 the right to lodge a complaint with the supervisory authority in connection with the processing of personal data.
3. The Company strives to apply all possible measures to ensure the confidentiality of all personal data provided, including taking all security measures and personal data protection required by generally applicable law. Personal data is processed only by persons authorized to process them or by processing entities with whom the Company cooperates on the basis of a personal data processing agreement. Personal data is collected with due diligence and appropriately protected against access by unauthorized persons.
Personal data will be deleted at the user's request if:
3.1 personal data are not necessary for the purpose for which they were collected,
3.2 the user withdraws consent to their processing and there is no other legal basis for processing,
3.3 the user has successfully objected to data processing,
3.4 personal data were processed unlawfully,
3.5 personal data must be deleted in order to comply with a legal obligation to which the controller is subject,
3.6 the request relates to data about a child collected on the basis of consent for the purpose of providing information society services offered directly to the child.
4. The Company reserves the right to process the data provided after termination of the contract or withdrawal of consent to the processing of personal data only to the extent necessary to establish, pursue or defend claims or if national or EU regulations oblige the Company to process the data.
VI. Creating an account
1. By creating an account on the Website or Application, the User agrees to voluntarily provide his or her personal data – provided it is required to use a given type of Services offered by the Company.
2. Access to the User's account is password protected. A secure password contains from 6 to 32 characters. The password can be changed by the User of the account. In the event of loss of the password by the customer, it is possible to recover it via the system and/or set a new password via the User's email address.
VII. Changes to the Privacy Policy, Final Provisions
1.This Privacy Policy may be changed or supplemented by publishing a new privacy policy on the Website or Application.
2. In matters not regulated by this Privacy Policy, the provisions of Polish law shall apply, in particular the provisions of the Civil Code and the provisions of the Regulations.